Who is a desktop support engineer

Any business that uses IT will have to employ a desktop support engineer for the smooth functioning of its business. These days, every sector including agriculture, chemical, retail, education or construction use IT as an integral part of their business. A desktop support engineer helps resolve issues with the computers, servers and also resolve any security issues that may be present.
If you have strong technology skills, you could consider working as a desktop support engineer.

What does a desktop support engineer do?

A desktop support engineer works to resolve issues related to information technology (IT). Apart from desktop computers, they work with laptops and mitigate any issues with security and the servers. They also install, upgrade and troubleshoot hardware and software systems. They need to have a problem-solving attitude along with the ability to give clear technical instructions. A desktop support engineer will also be required to do remote troubleshooting. Ultimately, the engineer will have to ensure prompt and accurate service.

What does the role involve?

The role of a desktop support engineer is to provide support to the company’s staff members and ensure the functionality of computers, software and network connections. Their duties may include the following:
· Troubleshooting issues related to technology
· Installing and maintaining software and any other equipment
· Asking questions and arriving at the problem
· Performing remote troubleshooting
· Helping new employees to set up their workstations
· Maintain and upgrade equipment based on the requirement
· Training new employees on the company’s software and apps
· Working with existing vendors and evaluating new technology
· Responding to urgent requests
· Coming up with technological solutions for the organization
· Ensuring the performance of a company’s desktop infrastructure and suggest ways to improve efficiency
· Helping install, test and set up application programs on user workstations
· Testing all the network connections
· Training users on new software or any IT regulations

Skills required for desktop support engineers

Desktop support engineers require both soft and hard skills. Outlines below are some the skills that they need to possess.
· Problem solving skills: Since desktop support engineers will be required to face several IT issues, they need to use problem-solving skills. Strong problem-solving skills will help resolve issues in a good time while using the company’s resources efficiently.
· Communication skills: Desktop support engineers need to interact with a lot of people. Good communications helps them relate to a customer or colleague and understand their requirements. They can also ask the right questions and resolve the problems being faced.
· Teamwork: Most of the time, a desktop support engineer will work in a team and these skills become very critical. You will be working closely with your teammates to provide support and assistance and also credit them with their success. All this reflects good teamwork.
· Technology skills: A good understanding of computers and computer networks is essential if a desktop support engineer must help with IT related issues. If your knowledge is good, you can offer better support.

How to become a desktop support engineer?

To become a desktop support engineer, you need to follow the steps below.
Education
You will need a bachelor’s degree in computer science, IT or a related field. Any degree that gives you a solid foundation and knowledge to continue this career path is essential.
Experience
A hiring manager will typically look for people with experience in this profession or as a desktop support technician. It would be a good idea to first take up a job as an entry-level person on an IT team.
Training
Most of the desktop support engineers undergo on the job training. This will give them a lot of practical knowledge and help them understand the new role. You can enhance your training before taking up a job through your own training by doing various courses or relevant certifications.
Certifications
While it is not a necessity to have certifications, they will certainly help you improve your chances of employment. Some certifications that you could consider are: Microsoft Certified Professional, Microsoft Certified Solutions Expert, CompTIA A+ certification, HDI certification, Information Technology Infrastructure Library.

Summary

Computer support specialists are seeing a good growth in the last few years. While aspiring desktop support engineers will start as trainee engineers or in help desk support, with training, experience and technical certifications, they can slowly move into becoming desktop support engineers or even systems administrators or systems engineers.

People Also Ask

1. What does a desktop support engineer do?
A desktop support engineer provides hands-on support for the users of computers and software systems.

2. What are the skills required for a desktop support engineer?
Essential skills for a desktop support engineer are analytical thinking, knowledge of computers, network troubleshooting, software distribution.

3. What is the qualification for desktop support?
Desktop support engineers require a bachelor’s degree in computer science, information technology or a related field.